Frequently asked questions

What are the delivery charges ?

  •  Free shipping by EMS(Express Mail Services).
  •  Door to door shipping.
  •  no issue whatsoever with Customs Clearance.

How long will the delivery take ?

  • 7 working days (Asia)
  • 7 working days (Australia)
  • 10 working days (Europe)
  • 10 working days (Africa)
  • 10 working days (North America)
  • 10 working days (South America)

Note : Goods are dispatch from Indonesia.

    Which payment methods are available ?

    • Paypal
    • Credit Card

    How do I Purchase ?

    You Can Use the add to cart system or WhatsApp the SKU number of the products to +62 818 02 111 239

    Do i received an Invoice for my orders ?

    • When payment is clear on our bank account invoice will be sent to customer email.

    What is the insurance if i do not receive my orders ?

    • Money 100% Back Guarantee.

    Is (COD)cash on delivery option available ?

    Only available in Bali (Indonesia), sorry for out of Indonesia we cannot do it ,we need full payment then we will dispatch the goods.

    Can i get discount for expensive Rudraksha ?

    Yes for higher Mukhi's we will give discount and for Wholesale orders negotiations are open.

    Please contact us for more details

    What is the proof that the Rudraksha is original ?

    We have our own plantation, Our company sell only Indonesia - Java Rudraksha and to be honest in Indonesia nobody knows what is rudraksha and competitors are less not like in India or Nepal where people will make fake Rudraksha, because they know the value of it ,adding the lines and so on in order to make profit.

    In our opinion to make fake Rudraksha here in Indonesia is far more expensive than growing it. So we try our best to sell our Rudraksha below the market price lower than other websites ,we are not naif we need to make money also ,but as long as a little profit are there we sell it.

    Ministry of Agriculture Certificate (Indonesia)

    Ministry Of Agriculture Certificate

    Moreover when our company dispatch the goods to our customers we have to fill an exports document to the government and in this case the Ministry of Agriculture will do the lab test and make a certificate stating that this bead is Elaeocarpus Ganitrus (as we all know this is the botanical name of Rudraksha) and they will send letter to customs stating it is safe to export it (security check ). so every customers will get a copy of this certificate inside the parcel.

    As per the x-ray test to define the Mukhi we cannot provide (Very Sorry) because here in Indonesia we don't have an organization like in India RUDRAKSHA & GEMS LAB TEST,so customers have to really count the lines manually as we cannot guarantee if the lines overlap. That is why we have provided a HIGH RESOLUTION picture in order customers can zoom & count ,and our team has also count it properly again and again and we are sure we have not make a mistake counting for every Mukhi (face) Rudraksha publish on our web. 

    We really hope Customers can trust us ,as we are here for a long term business not just Hit & Run. 

    How do i track my order ?

    Click link : ems.posindonesia.co.id 

    And input the barcode number which we send the tracking slip to customers email